Questions, answered
The things clients ask before their first booking — answered straight. Anything else, ask us directly.
- Is Executive Resources a legitimate travel agency?
- Yes — we have been arranging travel from Manila since 1975. We are DOT-accredited and members of IATA, PTAA, ASTA, PIATA and IAGTO, and we operate from our own office at The Pilgrims' Center in Malate, which you are welcome to visit before booking anything.
- How do I book if there's no online checkout?
- The website is a catalogue, by design. Send an inquiry on any trip (or call us), and our team replies within one business day to confirm availability and current fares. Nothing is charged until you've agreed the details with us.
- How do I pay?
- Through our team: bank transfer, major credit cards, or over the counter at our Malate office. Most trips confirm with a deposit, with full payment closer to departure — we walk you through the exact terms before you commit.
- Prices are in US dollars — can I pay in pesos?
- Yes. Catalogue prices are quoted in USD because that is how international operators and cruise lines price, but you can settle in Philippine pesos at the prevailing rate on the day of payment.
- Are the prices per person?
- Yes — per person on twin sharing, unless stated otherwise. Travelling solo, as a family, or as a bigger group? Mention it in your inquiry and we quote the applicable fare.
- How quickly will someone get back to me?
- Within one business day, by whichever channel you choose on the form — call, email, Viber or WhatsApp. For anything urgent, phone the office directly.
- The departure dates don't fit my schedule. Can you still help?
- Usually, yes. Many journeys can run privately on dates of your choosing, and trips marked with a travel period can start on any date inside it. Tell us your dates and we will build around them.
- Can you handle just my visa, or just flights?
- Yes. Our in-house visa desk files Schengen, US, Japan, and other applications end-to-end, and we ticket flights on their own — no package required. See the Visas and Flights pages to start an inquiry.
- Do you handle group, family and corporate travel?
- It's our specialty. From a three-generation family cruise to a two-hundred-person corporate incentive, one team handles the flights, hotels, ships and visas together: air blocks negotiated, visas filed in batches, mixed mobility and dietary needs handled quietly, and billing the way your family or finance team prefers. See the Corporate & Groups page to brief the desk.
- How does group pricing work?
- We negotiate directly with airlines, ships and hotels for your group's dates, then quote one clear per-person rate. Groups typically confirm with a deposit while names are finalised — and the fare we quote is the fare you pay.
- Do you arrange travel insurance?
- Yes — we strongly recommend it, and we can add comprehensive travel insurance to any booking.
- Can I visit your office?
- Please do. We are at 5F The Pilgrims' Center, 758 P. Ocampo Street, Malate, Metro Manila, Philippines 1004 — a visit is often the fastest way to plan a complex trip.